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Cancel Order

Any changes or cancellation must be made in 24 hours after placing the order.

Changes or cancellation made after 24 hours will be charged 5% of the total. There is no cancellation fee for any request to cancel, or change if the request is made in 24 hours.  For custom made items and "Express" Shipping Orders, changes or cancellation made after 24 hours will be charged 20% of the total.

If you make an error or you want to cancel your order after it has been authorized and shipped, we're sorry but there is nothing we can do until you receive your order. You’ll need to receive the order first and then return it (in accordance with our Return Policy) for a refund. We will charge shipping and handling fee if your package is already shipped out. If a package delivery is refused by the customer and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer’s Refund.

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: xcsunnywig@gmail.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.